In Health Blockchain Detroit, who exactly is the customer? Moving swiftly into BlockChain decisions without thinking about the ultimate customer will limit the potential of Health Blockchain.
Moving too fast will lock industries, employers, providers, and customer into systems with barriers to entry. There are two options in health Blockchain. First, continue the industry and practice silos we have today. Or, second, create a future state that is built for the customer.
Seeing the future through the eyes of the customer means challenging the silos in existence today. Silos will have the opportunity to protect and maintain their existence by using BlockChain. Is that what is needed? The alternative is to rethink the end-to-end delivery of not only healthcare but how information and health exist.
Autonomous Car Is To Blockchain
Blockchain disruption for business and customers are the same disruption everyone can see coming with automotive design. The autonomous car future for drivers and passengers of automobiles is what blockchain is to customers.
Visually, most conversations occurring around “driverless transportation” is easy to see. If you drive you can easily see the concerns and opportunities of building the future of transportation.
Keeping to the analogy of automotive disruption, I’d suggest people can not see the Blockchain disruption like they can see the future of transportation. I’m not sure most people think about what it takes to put unlimited funds on a healthcare card, just a simple example. Financial transactions are obscure, everyone uses financial transactions but the “roads” and maps connecting accounts behind the scenes are not obvious like the roads we ride on or drive on. While using a bank account and a healthcare card are familiar to people, most people don’t understand the transactions that make those cards work.
Turning left on a road when you drive will be duplicated by autonomous cars, you can immediately understand some of the complexity in doing that because it’s quite a visual event. Of course, the programming itself is another story altogether. But, anyone who has ridden in a car can appreciate and perceive the challenges ahead for automating this activity.
But, making the transactions for financial service is hard for many to perceive because they’ve not been involved in the transactional nature of the healthcare card, their ATM withdrawal, or other financial transactions.
Play It Safe?
Healthcare Blockchain is one idea, the entire Blockchain may indeed be much more inclusive of other transactions. The question is, can we use Blockchain to improve the customer experience? Or, will we simply duplicate the silos in existence today?
I suppose same-old-same-old is practical, duplicating silos because it’s safe. But, what if we can we turn upside down business practices and economics to give customers the upper hand in transactions? Blockchain will, or may, rearrange the economic advantage and redistribute leverage to the individual. That is to each of us.
Don, What Are you Talking About?
Health blockchain is simple. It proposes an internet security level never seen before, it proposes to use that security to trade money like bitcoin, but it also can include a contract that goes with the financial transaction. Simple, really simple.
Contracts are traded with the financial transaction avoiding the disconnect between financial transaction flow and contract flow. Blockchain makes ridged controls that eliminate tampering or changing contracts without others knowing.
What if you personally would benefit from blockchain? The laws of economics could be rewritten. No, I’m not kidding, economics can now be rearranged putting humans at the front of the engine riding behind the industry engine. Sounds crazy but it’s not? The point of having a Detroit Health BlockChain meeting is to demonstrate this phenomenon in a universal way. To engage the discussion across silos and examine what the future state could be.
Let’s Look At One Programmer, Developer View of Blockchain
The developer whose image is in the background (below) proposes a solution that is centric to their silo (any developer would reflect the same business idea), their way of monetizing their world, that’s what I call silo. I use this image but you will find something similar on any programming, developer, site. That’s fine for them, isn’t it? After all, what’s wrong with the way they paint the future?
The background in the image below shows how a developer perceives blockchain. They show banking and financial markets as a silo, insurance, retail and customer goods, government, and others as silos they can support and create using their Blockchain. Notice, it will be their Blockchain.
But stop a minute, ask, are they correct? Blockchain can be way more than recreating silos that match today’s business structures. The current state of business is what this tech company proposes as solutions. Even my title of Healthcare Blockchain proposes the same. But, is this the future state we want when the current state we know has flaws? You see, Blockchain has the ability to create a future, unlike our current state. But, leaders of thought, movers and shakers are going to have to understand other silos and engage in current state discussions to determine how Blockchain future will look.
Get a Glimpse of the Future By Looking at the Past
The old adage, “if you keep doing what you’ve always done, you’ll get what you’ve always gotten.” Or, Einstein’s, “Insanity is doing the same thing over and over again and expecting different results.”
The distributive nature of health Blockchain means alignment between and in silos can change to better serve customers. We know it can change, we know but is there any momentum to change? If there is momentum to change, where will it come from? Silos that exist today, or customers who have the most to gain? Change is something we have to choose, the future is ours to design. This is an economic do-over.
This is not a pie-in-the-sky notion, this is right in front of us. Answer this question, please.
Do you build the roof before the foundation?
It’s another analogy to convey we are at the beginning, and now is the time to lay the foundation, to review the current and create the future, not in a selfish way, but in a meaningful way, let’s build Blockchain as the new future.
What is starting to form around blockchain are answers before we’ve determined the questions that need the answering. Developers, like the example image above, are designing the future without public discussion on something as obvious as, who is the customer?
Is your silo even part of the discussion? What happens if you come late to the discussion?
Where are Customers and Contracts Connected?
If I had to pick the direction, I’d use my own 30 years of operational experience that spans money and contracts of all kinds: HR, payroll, taxes, government reporting, healthcare coverage, healthcare payments, provider (hospital, physician, pharma, etc.) fees, rebates, and other forms of healthcare payments, plus 401k plan payroll transactions, deferred compensation, individual IRA’s, banking, annuities and all kinds of contracts and transactions. This history (like your history) only tells me, us, there’s an opportunity to do better for customers. It doesn’t give me, or you, the answer to how.
What’s obvious is silos exist as barriers to understanding what’s possible for customer value, and at the same time, the opportunity to improve the customer value by shaping a better future.
Who is Customer?
Now that’s simple. You. Each of us. Our families, our communities, the US, the globe. No, really, this is simply the fact of Blockchain at its greatest boundary.
You will be a customer of Blockchain, so, start asking questions about what you want for yourself in retirement for instance? What financial transaction and contract would you like to see secured for your future? Medicare? Social Security?
Why, Health Blockchain Detroit?
I believe identifying the current state in healthcare will get a solid conversation going that is needed. The goal is an open forum to engage you in discussions that matter. The opportunity for changing the dynamic from a current state to a future state should not lose out to silos.
Healthcare Blockchain can rearrange economics and give us a chance to break with the status quo. Yes, this is an “eat the elephant” idea meeting.
But, as I see it, 8% of people are thought leaders, early adopters and change agents. I’m seeing this as a chance to get that group together now.
together we’ll discuss these Questions
Who is the Customer of health blockchain Detroit?
Should we join in an existing blockchain network or create our own?
What current business processes could most benefit from blockchain?
What existing technical approaches to moving and integrating data into or out of a blockchain will be relevant to our use cases?
Who are our technology and business partners, and how can we convince them to support a blockchain initiative to transform or even eliminate a given process?
What is the current state of processes and how does your silo/operation fit in?
What future state is possible?
Source: some questions were obtained from IBM.com, https://www-01.ibm.com/common/ssi/cgi-bin/ssialias?htmlfid=KU912407USEN, Link dated 9/11/2018.
This short video is worth watching and passing onto others, especially students.
He’s speaking to students and his message is timeless. It’s a simple, but important message about the opportunity to do something great, to find careers they love that make them economically viable, that requires hard work, and a never quit attitude.
This current generation never heard these words, or if they had, we wouldn’t have so many unemployed college students. He states the truth about finding what you love, but doing so in a way that makes you economically viable. In only a few minutes, he talks about never quiting, he talks about smart, great people who did quit. The one’s who should have seen dreams come true, but had quit. President Trump is real, he’s not the orator one might want, but his message is heart felt and real.
I was glad I found this today.
What College Is Not
I like Trump’s talk because it is 180 degrees opposite the messages this latest generation has received from their advisors. They listened to teachers, pop-culture, and others who said, follow your dreams. Trump says, find a career your passionate about, and is economically viable, and don’t quit!
The alternative message students have been getting in the last generation results in this pathetic commentary and excuse making. It’s not my fault. That sounds like, I quit. This article quote, and the article, in Forbes sounds like a student who is lost. The author in explaining his position provides excuses for students. He argues on behalf of the students who made bad choices by saying, “Again, they did nothing wrong.”
No, I suppose they did nothing wrong, like sheep, they didn’t think at all about what going to college meant, going to college is part of getting a job, period.
Excuse Making Never Leads To Improvement
The first rule of LEAN manufacturing is to get to the truth in order to make improvements to get better. Excuse making in this article means the next generation of students will be as dumb (intensity intended) as this generation.
The person who wrote this, and Forbes who promoted it, are promoting more stupid students, this is crazy. Forbes should be promoting the Presidents talk, but they won’t. This article perpetuates stupid. It gives students more excuses, they will have learned nothing from this current in debt generation. LEAN would say, they will repeat the same poor college choices.
Education System Is To Blame
A simple root-cause-analysis points to the truth that the entire college message is owned by Universities who desire that all people become its subjects.
Someone needs to tell the truth about college education and the institutions promoting college education. Education is a system and it encourages its own survival over the survival, and life, of the students.
Colleges own and control both the message about college, and living life in general (atheism is promoted by colleges, that’s by design).
For parents and students, maybe a class-action lawsuit asking that colleges waive all debt if their graduates are unemployable. Just a thought. After all, colleges are the smart people, they’re the ones who teach economics, they knew that degrees they were charging hundreds of thousands of dollars for were useless. That little fact didn’t stop them from charging and promoting their degrees.
Compare Trump’s Message To the Forbes Article
Look at the Forbes article, compare that message to the Trump video and his message. Tell me which one promotes the best quality of life for students? Which one is honest with students, which one will help students be happy in a lifetime? The message of hard work, don’t quit, pick a degree field that makes you economically viable should be taught in every grade from middle school on up.
Thank you, President Trump, for speaking the truth, hopefully, teachers, universities, students and parents will pick up on the message.
Don’t forget, not everyone should go to college, now that’s a shocker! Yes, other countries understand that vocations are just as valuable, as degreed people. America needs more promotion of vocational training for skilled workers.
Be the first to sign up below, I’m sure there’s an attorney who would take your case, I keep hearing about hundreds of thousands of dollars in debt for students and parents, maybe this way you can get money back, and save the next generation from the same pitfall, how else will we learn? Forbes won’t tell students about old fashion values, neither will teachers or Universities.
Work makes us work together. It’s in this that we can show our humanity to each other, or not. Have you been at work and seen behavior that steals another person’s dignity? Think of it this way, have you seen a coworker bullied, put-upon, made to work to excess? Or, is your workplace a place where humanity thrives and the business does as well?
What makes one place of business one way, or another?
Economics of people working together, HR, employee benefits, and faith are what I write about, someone passed along this informal classroom pole. 40% of Students admitted they have witnessed broken workplaces.
Workplaces are human places first. People do stuff, solve problems and make things together. It’s all done to promote family and community, that’s what work does.
For 98% of us our work is not intrinsically meaningful. Like the work of a Cancer doctor whose work is by its nature intrinsically meaningful, most of us must bring meaning to our work.
How do you bring meaning in every moment of your workday?
Katherine Drexel, A Saints’ Work
Giving up the worlds hold on us makes it possible to see a reality seldom recognized in the daily grind. Trading the world’s promise of fame, fortune, power, honor, privilege for God’s promises means recognizing the workplace as a human place.
It means, doing things like Katherine Drexel did, it is to move your heart from doing for yourself, do doing for others. Katherine Drexel gave up Millions and look what her choice created, a link to her story of starting Xavier University and so many other good works.
What is your place of work like? What do you bring to your workplace? Comment or share your own view.